logo
  • Business Office
    9182 34a Ave NW Edmonton, AB T6E 5P4
  • Mon - Sat
    9:00 am - 6:00 pm

PURPOSE

This Privacy Statement describes the privacy practices of CentralCourier with respect to the information we collect from customers and visitors who either purchase services or inquire about our services through our website.

COMMITMENT TO PRIVACY

CentralCourier understands how important your privacy is. We respect your right to control your personal information and are committed to ensuring that you can make informed decisions about how it is used. This Privacy Statement outlines what information we collect, how we use it, and how we safeguard it.

WHAT INFORMATION DO WE COLLECT?

The type of information we collect depends on how you interact with us.

Information You Provide: We collect personally identifiable information (such as your name, address, email, and phone number) when you:

  • Purchase services from us
  • Contact us for inquiries about services ordered or available through our website
  • Participate in post-service surveys (which may include demographic details such as age, gender, and household size)

Automatically Collected Information: When you interact with our website, we may record the following:

  • Details of your service purchase from a third party, and our coordination for delivery
  • Your IP address during website visits. We do not link IP addresses to personal data, except when required to process your order or assist third parties (e.g., suppliers, payment processors)

Information from Third Parties: We may receive personal information from external sources such as:

  • Your product supplier from whom you ordered services
  • Our delivery partners (see below for more on third-party sharing)
  • Updated delivery/address information from shipping providers, suppliers, and logistics partners

DO WE USE COOKIES?

Yes. Cookies are small data files that your browser stores on your device. CentralCourier uses cookies to simplify your user experience, such as keeping you logged in or remembering your preferences. If you prefer not to allow cookies, you can adjust your browser settings to block or alert you about cookies. Note: your product supplier may also use cookies independently.

HOW DO WE USE YOUR INFORMATION?

Your personal information helps us process transactions, deliver services, and respond to your needs effectively. For example, we may use your email, phone, or address to:

  • Fulfill your service request and update you on its status
  • Provide customer support
  • Request feedback about your experience

Non-personal data is analyzed in aggregate to help us improve our services and user experience.

DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?

We do not share your information with unrelated third parties except in the following cases. When shared, only the necessary data is disclosed, and all partners are bound to confidentiality:

  • Delivery Partners: We may share your information with trusted couriers and delivery service providers fulfilling your order
  • Product Suppliers: Your order details may be shared with the supplier of the service or product you purchased
  • Legal or Business Disclosures: If required by law, legal process, personal safety concerns, or in the case of a company merger or sale

We may also share general demographic or usage data in aggregate with advertisers or business partners — this does not include personal identifiers.

WHAT CHOICES DO I HAVE REGARDING THE USE OF MY INFORMATION?

You will only receive communication from us related to your service requests or inquiries. You will also have the opportunity to opt-out of optional post-service surveys.

IS MY INFORMATION SECURE?

CentralCourier takes information security seriously. We use industry-standard measures such as Secure Socket Layer (SSL) encryption, firewalls, and password protection. All collected data is stored on secure servers and is protected from unauthorized access or misuse.

HOW AM I NOTIFIED OF CHANGES TO THIS PRIVACY STATEMENT?

We reserve the right to update this policy at any time. Updates will be announced by changing the “last updated” date at the top of the statement. If we make material changes to how we handle your data, we will notify you and give you a chance to review or opt out of new uses.

CHILDREN

CentralCourier’s website is not intended for children under the age of 13. We do not knowingly collect information from children. Anyone under the age of 18 must use our services only with the supervision and consent of a parent or guardian.